Dear Mr Pamela & Michael Tong, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we did not meet your expectations. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams.Additionally, we would like to clarify that our hotel is no longer affiliated with Radisson since January 2025. We appreciate your recognition of our staff’s service and will continue to improve to provide a better guest experience.Best regards,PR Manager
