AIHO酒店棉兰-原丽笙酒店棉兰-住客评论

Guest（家庭旅游） 2025-07-01
Hotel yang sangat recommended untuk keluarga, letaknya strategis , dekat dengan mall Deli park, mall medan fair, petugas hotel yang sangat ramah, di samping hotel ada KFC, restoran garuda, untuk cari makan tinggal jalan kaki aja, akses ke kolam renang sangat mudah,, kamar di upgrade ke deluxe tanpa tambah biaya, super lah pokoknya
酒店回复：
Dear Ibu Yusnida,Terima kasih atas ulasan positifnya! Kami senang anda dan keluarga menikmati pengalaman menginap bersama kami, mulai dari lokasi strategis hingga pelayanan dari tim kami. Kami tunggu kedatangan anda kembali untuk pengalaman yang tak kalah menyenangkan di lain waktu!Salam Hangat, PR Manager
Guest（家庭旅游） 2025-07-01
酒店的服务水准很不错，位置非常好，位于城市中心，出行很便利。早餐很丰盛，下次来棉兰会再入住。泳池水有点浑浊。
酒店回复：
Dear Valued Guest, Thank you for your kind feedback regarding our service, location, and breakfast. We’re glad you had a pleasant stay and look forward to welcoming you back on your next visit to Medan. We also appreciate your note about the pool and will ensure it’s addressed with our team for improvement.Sincerely Regards,PR Manager
Guest（与好友旅游） 2025-06-01
The first day they upgraded us but put us on smoking floor which was smelly but after i complained, they moved us to a non smoking with the same upgrade, 3rd floor clean and was not smelly, breakfast was very bad and crowded, staff were all friendly and helpful
酒店回复：
Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear our team was able to assist with your room change and that you appreciated their friendliness and support. We apologize for the inconvenience with the initial room and breakfast experience. Your comments are valuable and will be shared with our team for improvement. We hope to welcome you again for a better stay.Sincerely Regards, PR Manager
Guest（家庭旅游） 2025-06-01
Good 4 stars hotel They even already provide iron & ironing board by default
酒店回复：
Dear Valued Guest, Thank you for your kind review! We are glad you appreciated the in-room amenities. We hope to welcome you back soon!Sincerely Regards, PR Manager
Guest（独自旅游） 2025-06-01
Good and nice hotel. Up graded free of charge. Counter staff fMas Eko very friendly and helpful, Adryan Tahar, kitchen staff at Restaurant cook up a great breakfast for 2 mornings.Overall a nice stay..room is very nice and clean.
酒店回复：
Dear Mr/Ms Sze Khi,Thank you for your kind review. We're glad to hear you enjoyed your stay, especially the room upgrade and the warm service from Pak Eko and PAk Adryan Tahar. It's wonderful to know you appreciated the clean room and delicious breakfast. We look forward to welcoming you again soon!Sincerely Regards, PR Manager
Guest（商务旅客） 2025-05-01
Very strategic location in Downtown Medan. Very well maintained. Friendly staff.
酒店回复：
Dear Valued Guest, Thank you for your kind review. We are delighted you enjoyed our strategic location, well-maintained facilities, and friendly service. We look forward to welcoming you back soon.Sincerely Regards, PR Manager
Guest（商务旅客） 2025-01-01
Overall the room was relatively modern. But the up keep and cleanliness is terrible. The toilet has a lingering urine smell and thank goodness closing the toilet door and lots of my personal perfume masked stench. The pillows and towel has a very strong stale musky stench. Smell is very strong the moment i walked into the room. Called house keeping to change the sheets and pillow covers and that didn’t help. I guess the stench in embedded in the pillows due to prolonged use and lack of sanitization! The card key did not work very well, so often you will see other guest struggling to open their room door. Personally i have to make at least 4 to 5 attempts before the lock finally decides to open up! This hotel is marketed as Radisson, but they have lost the franchise and it is no longer a Radisson chain! Which i am not at all surprised given the poor standard of hygiene! Staff however are very friendly and helpful. Thank goodness it is only a 1 night stay. They have blocked out the Radisson logo on their key card and holder and no signs that it was a Radisson chain. Seem like Trips.com need to review the hotel’s brand as i have been misled and resulted with my very disappointing stay.
酒店回复：
Dear Mr Pamela & Michael Tong, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we did not meet your expectations. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams.Additionally, we would like to clarify that our hotel is no longer affiliated with Radisson since January 2025. We appreciate your recognition of our staff’s service and will continue to improve to provide a better guest experience.Best regards,PR Manager

AIHO酒店棉兰-原丽笙酒店棉兰

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（与好友旅游） 2025-06-01

Guest（家庭旅游） 2025-06-01

Guest（独自旅游） 2025-06-01

Guest（商务旅客） 2025-05-01

Guest（商务旅客） 2025-01-01

客户评价由实住客人提供的真实点评